• Free Shipping
  • Fast Delivery 3-5 Working Days
  • Free Return 14 days

FAQs

Shopping Process

All jewelry items in Kadina Shop are made of natural stones, 18 K gold and original pearls, so you can be sure of the high quality of products. Your package will be sent to your desired address with a fabulous gift wrapping. If you are not satisfied with the order, you can change or refund it. In order to start the shopping process, you have to follow the steps below:

  • Select the category of your favorite jewelry
  • Choose your desired necklace or bracelet
  • Select your preferred size
  • Add to cart
  • Apply coupon: you can register your coupon number if you have a discount code.
  • Proceed to checkout
  • Register on the website via your facebook or google accounts: you can be sure of receiving no commercial advertisements. You are only informed of discounts at Kadina Shop.
  • Select the way you can pay the price, if it is Kalrna or anything else.
  • Ship to a different address: you have to tick this box if you want to receive your package in another address.

By following these steps, your order is registered. Shipping fee is free for Scandinavia and it does not depend on the cost of your order.

Frequently Asked Questions

There is a list of the most popular questions which are asked regarding online shopping in Kadina Shop. You can also email us your further questions.

1. What are your opening hours?

As Kadina Shop is an online jewelry store, you can register your orders 24/7.

2. Do you have an open purchase?

If you are not satisfied with your shopping, you should send your package back to an address which is given to you up to 14 days after your shopping; then a professional team of experts check the product. If it was damaged, unfortunately it is not accepted otherwise it will be confirmed and the money will be refunded to the same credit card number which the product was bought with.

3. Do you have jewelry insurance?

We are certainly open to offer free repairs to our customers as possible because our aim is to give a nice service to persuade them. As you are a member of our family and we want to give you a high quality item, it is our duty to repair the products which you were bought.

4. Can I pay for my purchases with a MasterCard?

We have tried to consider the simplest payment system for our customer’s comfort, so there is no worry how you want to pay because we cover the most famous ones.

5. How do I find out my bracelet or necklace size?

As Kadina Shop is popular for making magnificent jewelries, you can order your desired stone, design, color, size and the details of your jewelry; then your order will be ready to send after 24 hours.

Payment and Delivery

Availability: We have tried to make our goods in the warehouse updated regularly.

Our prices: The prices of all products available in Kadina Shop include VAT and you can see the details of your payment in the invoice (receipt) you receive. As VAT is included in the price of the product, it is reasonable to buy it.

Payment: there are some options which can be chosen to pay for your package such as Klarna, invoice payment, part payment, credit card payment and direct payment which can be changed time to time. You can be sure that your credit information is not needed or shared with others. Your invoice will be sent to your email and you will have a paper one following your package at your address. It is the proof of your purchase so you have to take a good care of it for a time when you need a guarantee service. By entering information in Klarna Payment Service, you show your agreement with all its terms and conditions. You can check Klarna’s website or email [email protected] for more information. You can use customer number and social security number to contact them.

Shipping: we are proud of sending our goods free to different parts of Scandinavia with every price range. The other countries should pay a fee for shipping

Gift wrapping: you will receive your order in a free package which consists of a high class and exquisite box to hold your jewelry, a nice bag to keep the box and a silk bag which is suitable for long-term preservation of jewelries to be away from scratches. You do not need to pay extra money for this package, so you can have it to give others as a gift or consider it to take a good care of your jewelry.

Address: you are not allowed to change the address when it is registered because your package will be sent at the beginning hours of your product’s registration.

Delivery time: your package will be sent to your address the day after registering your order. It usually takes from 3 to 5 days to receive a normal package but those which are ordered ones need a period of 5 to 15 working days to be received.  

Packaging: As the product you ordered is put in a package of silk bag, nice box and gift bag, you will receive it without any damages and problems.

Exchange and Returns:

Change of goods: if it is decided to change a jewelry which was bought, you have to register a new order and buy your new jewelry item and it will be sent to your preferred address. Then the previous jewelry which was bought will be sent to Kadina Shop and the money will be refunded.

Guarantee: all goods sold in Kadina Shop have a 6-month to one year guarantee. You need to remember to have your paper invoice payment or print your emailed invoice in order to take advantage of the guarantee service.

Customer service: you can email us your questions and we will answer all of them as soon as possible.

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